Refund policy

Exchange and Refund Policy

At rasam.pk, we value your satisfaction and strive to provide you with the best shopping experience possible. Our Exchange and refund Policy is designed to make it easy for you to exchange products if you are not completely happy with your purchase. Please take a moment to review our policy below:

Eligibility for Exchange / Refund:

You may be eligible for an exchange if:

  • You received a damaged or defective product.
  • The product received is different from what you ordered.
  • You wish to exchange a product for a different size, color, or variant.

To initiate an exchange, please contact our Customer Support Team within 2 days of receiving your order. Items claimed for exchange or return after 2 days will not be accepted. You can reach us at rasaampk@gmail.com or +92 314 4067472

 Exchange Process:

Once you've contacted us, our Customer Support Team will guide you through the exchange process, including providing you with instructions on how to return the product.

To be eligible for an exchange, the product must be unused, in its original packaging, and with all tags and labels attached.

Return Shipping:

Depending on the reason for the exchange, you may be responsible for the return shipping costs. Our Customer Support Team will provide you with details on the return process and any associated costs.

Inspection and Approval:

Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria for an exchange.

If the product is approved for exchange, you can make a separate purchase for the new item. The return product amount will be adjusted in your new purchase. we will process your request as quickly as possible. The replacement product will be shipped to you according to our standard shipping policies.

Exchange Limitations:

We reserve the right to refuse an exchange if the returned product does not meet our eligibility criteria or if it appears to have been used, damaged, or altered. The refused exchange product will be sent back to the customer.

Non-Exchangeable Items:

Some products, such as personalized or custom-made items, may not be eligible for exchange. Please check the product description for any specific exchange restrictions.

Exchange Period:

Our exchange policy typically allows for exchanges within 2 days of receiving your order. Please contact our Customer Support Team for specific information regarding your exchange period.

Refund Policy

Time Frame for Refunds:

Please initiate your refund request within the following time frame:

  • For damaged, defective, or incorrect products: Contact our Customer Support Team within 2 days of receiving your order.
  • For product dissatisfaction or other issues: Contact our Customer Support Team within 2 days of receiving your order.

How to Request a Refund:

To initiate a refund, please contact our Customer Support Team at [contact email or phone number]. Our team will guide you through the process, including providing instructions on how to return the product.

Return Eligibility:

To be eligible for a refund, the product must meet the following conditions:

  • The product must be unused, in its original packaging, and with all tags and labels attached.
  • For damaged or defective products, please include a clear photo of the issue when contacting our Customer Support Team.

Refund Process:

Upon receiving the returned product and confirming its eligibility for a refund, we will initiate the refund process.

Refunds will be processed in the original payment method used for the purchase.

Please note that the refunded amount will only include the product price, excluding any shipping charges.

In the case of Cash on Delivery (COD) orders, the product amount will be refunded to you based on your preferred option, which can be:

  • Bank account
  • JazzCash
  • EasyPaisa

Please allow 3-4 business days for the refund to be reflected in your account. The exact processing time may vary depending on your payment provider.

if you haven't received your refund within the expected timeframe, please do not hesitate to get in touch with our Customer Support Team. We are here to assist you and ensure your refund experience is as smooth as possible.

Non-Refundable Items:

Some products, such as personalized or custom-made items, may not be eligible for refunds. Please check the product description for any specific restrictions.

Contact Us:

  • If you have any questions or concerns regarding our Exchange/refund Policy, please don't hesitate to get in touch with our Customer Support Team. We are here to assist you and ensure that your shopping experience with us is a positive one.

Please contact us at whatsApp +92 314 4067472  (9:00 AM to 9:00 PM)